How to make a claim

Of course no one wants to have a claim made against them, but if you do, make sure you advise our claims team as soon as possible. We're here to support you through the process. Do not admit fault and let us know immediately so we can investigate the claim comprehensively and without bias.

Our claims team will work with you to determine the best course of action and in many cases the matter can be resolved quickly and without financial burden.

The Claims Process for the Industry Professional

  1. Notify us of the claim

    It is very important that Rapid Solutions are kept informed of any potential claims. We are more than happy to assist you in attempting to resolve any minor problems with customers, however, should you receive any customer complaints or formal demands please contact our Claims team as soon as possible.

    Before calling please make sure you have the following information ready:

    1. Your Policy Number
    2. Details and dates of Inspections and Treatments
    3. Name and Address of your customer (the claimant)
    4. Details of their allegations
    Please do not admit liability or make any offer of payment to your customer (claimant)
  2. Complete our claims form

    Please complete either our online claim form or download the PDF version and forward to our office together with all reports and documentation relevant to the matter. This includes all letters from the customer and/or their legal representatives. This will assist us to establish and investigate both liability and indemnity issues.

    Please contact our claims team if you need any advice or assistance with your claim.

  3. Assess Claim

    We will review the claim and work with you, our Technical team and any other relevant parties to make an assessment on the best course of action.

  4. Negotiate an Outcome

    Our claims team will work with you to determine the best course of action and in many cases the matter can be resolved quickly and without financial burden.


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